:root{--ink:#14171F;--muted:#5A6170;--line:#E2E5EA;--ground:#F4F5F7;--card:#FFFFFF;--side:#12141A;--side-2:#1E222B;--gold:#C9A227;--blue:#1F4FA8}
*{box-sizing:border-box}
body{margin:0;background:var(--ground);color:var(--ink);font-family:Inter,system-ui,sans-serif}
a{color:var(--blue)}a:hover{color:#163A7D}
h1,h2,.brand,.stat b{font-family:'Space Grotesk',sans-serif}
.shell{min-height:100vh;display:flex;flex-wrap:wrap}
.side{flex:1 1 220px;max-width:260px;background:var(--side);padding:24px 16px;display:flex;flex-direction:column;gap:6px}
.brand{font-weight:700;font-size:22px;color:var(--gold);padding:0 12px}
.sub{font-size:13px;color:#9AA0AB;padding:0 12px 20px}
.nav{display:flex;align-items:center;gap:10px;min-height:44px;padding:0 12px;border-radius:8px;color:#C8CCD4;text-decoration:none;font-size:14px;font-weight:500}
.nav:hover{background:var(--side-2);color:#fff}
.nav.on{background:var(--side-2);color:#fff;box-shadow:inset 3px 0 0 var(--gold)}
.nav svg{width:18px;height:18px;flex:none}
.side-foot{margin-top:auto;padding:16px 12px 0;border-top:1px solid #262A33;font-size:13px;color:#9AA0AB;display:flex;flex-direction:column;gap:6px}
.side-foot strong{color:#fff}
.side-foot a{color:#E3C766}
main{flex:999 1 560px;min-width:0;padding:32px;display:flex;flex-direction:column;gap:24px}
.top{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:16px}
h1{margin:0;font-size:32px}
.muted{color:var(--muted);font-size:14px}
.pill{display:flex;align-items:center;gap:10px;background:#fff;border:1px solid #DDE0E5;border-radius:999px;padding:8px 16px;font-size:14px}
.dot{width:10px;height:10px;border-radius:50%;background:#1E8E5A}
.demo-note{background:#FFFBEF;border:1px solid var(--gold);border-radius:12px;padding:12px 16px;font-size:14px;line-height:1.5}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:16px}
.stat{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:18px 20px}
.stat span{font-size:13px;color:var(--muted);font-weight:500}
.stat b{display:block;font-size:34px;margin-top:4px}
.cols{display:flex;flex-wrap:wrap;gap:24px;align-items:flex-start}
.card{background:var(--card);border:1px solid var(--line);border-radius:14px}
.list{flex:1 1 340px;min-width:0;padding:12px;display:flex;flex-direction:column;gap:4px}
.list-h{padding:8px 16px 10px;font-weight:600;font-size:15px}
.row{all:unset;box-sizing:border-box;display:flex;flex-direction:column;gap:6px;width:100%;padding:14px 16px;border-radius:10px;cursor:pointer;border:1px solid transparent;min-height:44px}
.row:hover{background:var(--ground)}
.row.sel{background:#FFF8E6;border-color:var(--gold)}
.row:focus-visible{outline:2px solid var(--blue);outline-offset:2px}
.row .l1{display:flex;align-items:center;justify-content:space-between;gap:10px}
.row .nm{font-weight:600;font-size:15px}
.row .meta{font-size:13px;color:var(--muted)}
.row .sh{font-size:14px;color:#2E3440;line-height:1.4}
.row.done .nm{color:var(--muted)}
.tag{display:inline-block;font-size:12px;font-weight:600;padding:3px 9px;border-radius:999px;white-space:nowrap}
.t-booked{background:#E3ECFB;color:#1B4597}
.t-message{background:#FCE9D9;color:#8A410B}
.t-transfer{background:#ECE5FA;color:#4F3291}
.t-answered{background:#E9EBEF;color:#363C48}
.t-done{background:#DFF3E8;color:#17663F}
.detail{flex:2 1 460px;min-width:0;padding:24px;display:flex;flex-direction:column;gap:20px}
.d-head{display:flex;flex-wrap:wrap;justify-content:space-between;gap:12px;align-items:flex-start}
.d-head h2{margin:0;font-size:24px}
.box{background:#F7F8FA;border-radius:10px;padding:16px 18px}
.lbl{font-size:12px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--muted);margin-bottom:6px}
.appt{display:flex;align-items:center;gap:14px;border:1px solid #C7D6F3;background:#F2F6FD;border-radius:10px;padding:14px 18px}
.appt b{color:#1B4597;display:block}
.chat{display:flex;flex-direction:column;gap:10px}
.bub{max-width:82%;padding:10px 14px;border-radius:14px;font-size:14px;line-height:1.45}
.bub.ai{background:var(--ink);color:#fff;align-self:flex-start;border-bottom-left-radius:4px}
.bub.caller{background:#EEF0F3;color:var(--ink);align-self:flex-end;border-bottom-right-radius:4px}
.who{font-size:11px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;margin-bottom:3px;opacity:.75}
.actions{display:flex;flex-wrap:wrap;gap:10px;border-top:1px solid var(--line);padding-top:18px}
.btn{display:inline-flex;align-items:center;gap:8px;min-height:44px;padding:0 16px;border-radius:10px;font:600 14px Inter,sans-serif;cursor:pointer;border:1px solid #CDD1D8;background:#fff;color:var(--ink);text-decoration:none}
.btn.primary{background:var(--ink);color:#fff;border-color:var(--ink)}
.btn[aria-disabled=true]{opacity:.5;pointer-events:none}
.empty{padding:40px 16px;text-align:center;color:var(--muted)}
.page{max-width:900px;display:flex;flex-direction:column;gap:20px}
.page .card{padding:24px}
.page h2{margin:0 0 8px;font-size:20px}
.page li{line-height:1.7}
@media (max-width:640px){main{padding:20px 16px}.side{max-width:none}}